Reference

Our Terms & Conditions – Built Around Your Account

When you open an account with zero77, you're entering an agreement that protects both you and the platform.

Account AccessPayment RulesWithdrawal ProcessData SecurityAccount Closure
zero77 Our Terms & Conditions – Built Around Your Account
REACH OUR TEAM

How to Contact Us About Your Account

If you have questions about our Terms & Conditions or need clarification on your account rights, our support team is here to help.

Live Chat Open the chat widget in the bottom-right corner of the lobby or this page. Available during peak hours, typically 10:00–22:00 Indonesia time. Fastest route for urgent account questions.
Email Support Send inquiries to [email protected] with your account email and a clear description of your question. We respond within 24 hours on business days with detailed answers about your account or terms.
In-Lobby Help Log into your account and navigate to Settings > Help Centre. You'll find FAQs, account guides and a direct message form linked to our support queue.
YOUR ACCOUNT SAFETY

How We Protect Your Account and Data

Your account security and data privacy are non-negotiable for us. We use industry-standard encryption to protect your login, payment details and personal information from unauthorized access.

Encryption & Security

All account pages and payment screens use 256-bit SSL encryption. Your password is hashed and never stored in plain text. Login attempts are monitored for unauthorized access patterns.

Payment Verification

Deposits via DANA, OVO, GoPay and QRIS are verified in real-time. Large withdrawals require identity re-verification via the account dashboard before funds are released.

Data Retention

We keep your account data for the life of your account and up to 3 years after closure for legal and tax purposes. You may request data deletion where local law permits by contacting support.

Fraud Monitoring

Our system flags unusual withdrawal patterns, login locations and payment sources. If we detect potential fraud, your account may be temporarily restricted pending verification.

Cookie & Tracking Policy

We use cookies to remember your login session and track game activity for security. Cookies expire after 30 days of inactivity. You can disable cookies in your browser, but this may prevent account access.

Request Data Access

To see all personal data we hold about your account, email [email protected] with the subject 'Data Access Request' and include your account email. We respond within 14 days.

Frequently Asked Questions About Our Terms

Below are the questions we hear most often about how our Terms & Conditions affect your account and gameplay.

We will notify you via email of the breach and any action we plan to take. Minor breaches may result in a warning; serious violations (multi-accounting, fraud, manipulation) will result in account suspension or permanent closure. Any funds in your account will be forfeited upon closure due to breach.

Yes. Go to Settings > Account Details to update your email address. To change your linked payment method (DANA, OVO, GoPay or QRIS), you must update your profile details and re-verify your identity. This typically takes 1–2 business days.

Yes. Once a deposit is confirmed in your zero77 account wallet, it cannot be reversed. The payment is processed by the payment provider, not zero77. Disputes must be raised with your payment provider directly within their timeframe.

Withdrawals are processed within the timeframe shown at checkout, typically 1–24 hours depending on the payment method and time of day. During peak periods, processing may take longer. You will receive an email confirmation once your withdrawal is sent to your payment account.

Yes. You can request account closure by emailing [email protected] with your account email. Any remaining balance will be offered as a withdrawal; if you do not claim it within 30 days, it may be forfeited per local law. Your account data will be retained for 3 years as per our privacy policy.

Change your password immediately and contact [email protected] or use live chat. Provide your account email and a description of the suspicious activity. We will review your account history and may freeze it pending verification to protect your funds.

The complete Terms & Conditions are available via the footer link 'Legal' on every page, or by emailing [email protected]. You can also review key policies in your account Settings > Legal & Privacy. Updates to the terms are notified via email at least 30 days in advance.