Reference

Your Rights and Our Legal Commitments

Q: Can I request deletion of my account and personal data?

Yes. Send a deletion request from your registered email to legal@zero77.club. We will acknowledge within 48 hours, complete the deletion within 14 calendar days, and confirm in writing once your data has been removed from our systems.

Q: Who do I contact if I believe my account was accessed without my permission?

Email legal@zero77.club immediately with your account username and the date you noticed the access. We will lock the account within one business hour of receiving your report and open a security investigation logged under a formal ticket number.

zero77 operates under a clearly defined legal structure so you always know what governs your account, what data we hold, and how disputes are handled.

Jurisdiction-clear termsDANA & OVO account complianceData retention policyAccount dispute processIndonesian law alignment

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How Our Terms Apply to Your Account

zero77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service are governed by the jurisdiction in which zero77 is registered, and your access to any feature — including deposits via DANA, OVO, GoPay, and QRIS — depends on local law in your region. When you open an account, you confirm that you

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have read these terms and that participation is permitted under the rules that apply to you. We do not alter terms on a per-user basis; the same framework applies to every account holder. If a legal conflict arises between our terms and local statute, the local
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statute takes precedence. We review our legal documents at least twice per year and publish updates on this page with a visible revision date. You can reach our compliance team at [email protected] for any questions about how these terms affect your account specifically. For players in
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Bandung or any other Indonesian city, access conditions remain the same: everything depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about how our terms apply to your account, a dispute over a transaction made via GoPay or QRIS, or a request to review data we hold about…

Email Legal Team Send your legal or compliance query to [email protected]. We target a response within 24 hours for account-specific questions about terms, data access, or dispute resolution under Indonesian jurisdiction.

Live Chat Support Our live chat window is open daily from 08:00 to 23:00 WIB. Use it to ask about account terms, verify a DANA or OVO transaction record, or request escalation to our compliance desk.

Account Dispute Form Submit a formal dispute through the dedicated form in your account dashboard under Settings > Legal. We log every submission with a ticket number and update you at each stage of the review.

ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account

Your account data is handled under strict retention and access controls. We describe each practice clearly below so you can verify exactly what we store, how long we keep it, and what…

Data Retention Period

We retain your account data, including transaction records for DANA, OVO, GoPay and QRIS payments, for a period of five years from the date of your last activity, in line with standard financial record-keeping practice.

Cookie Policy

We use functional and analytics cookies to keep your session active and to measure page performance. You can adjust cookie preferences at any time through the settings panel in your account or your browser's privacy controls.

Account Security Controls

Two-factor authentication is available on every zero77 account. We recommend enabling it under Settings > Security. All login attempts are logged with timestamp and device type, and suspicious access triggers an automatic email alert.

Who Can Access Your Data

Only authorised zero77 compliance staff and, where required by applicable statute, regulatory bodies may access your personal data. We do not sell, rent, or share account information with third-party marketers under any circumstance.

Requesting Data Changes

To correct, export, or request deletion of your personal data, send a written request to [email protected] from your registered email address. We will acknowledge within 48 hours and complete the action within 14 calendar days.

Dispute Escalation Path

If a resolution offered by our support team does not satisfy you, you may escalate in writing to our Compliance Director via the same legal email. Escalated cases receive a final written ruling within 10 business days.

Frequently Asked Legal Questions

Below are the legal questions we hear most often from account holders in Indonesia. Each answer reflects the actual policy we apply — not a generic summary. If you do not see your question here, contact our legal team directly at [email protected].

Your access to zero77 and the features available to you depend on local law. Our terms are governed by our registration jurisdiction, but where a conflict exists with Indonesian statute, local law takes precedence and we honour that in practice.

We collect your name, email address, date of birth, and the payment method details you link — such as your DANA wallet ID or OVO number. We use this data solely for account operation, fraud prevention, and legal compliance purposes.

All transaction records, including deposits and withdrawals processed via GoPay, QRIS, DANA and OVO, are retained for five years from your last account activity. You may request a copy at any time by contacting [email protected].

Yes. Send a deletion request from your registered email to [email protected]. We will acknowledge within 48 hours, complete the deletion within 14 calendar days, and confirm in writing once your data has been removed from our systems.

Raise the dispute via the form in your account dashboard under Settings > Legal. Include the transaction date and amount. Our team reviews payment logs directly with the relevant rail — DANA or GoPay — and issues a written ruling within 10 business days.

We review and update our legal documents at least twice per year. When changes are made, we post the new revision date on this page and send a notification to your registered email address at least 7 days before the updated terms take effect.

Email [email protected] immediately with your account username and the date you noticed the access. We will lock the account within one business hour of receiving your report and open a security investigation logged under a formal ticket number.

Your Rights and Our Legal Commitments

Reach Us on Legal and Policy Matters

How We Protect Your Data and Account

Data Retention Period

Cookie Policy

Account Security Controls

Who Can Access Your Data

Requesting Data Changes

Dispute Escalation Path

Frequently Asked Legal Questions

01 Does Indonesian law govern my zero77 account?

02 What personal data does zero77 collect when I open an account?

03 How long do you keep my transaction records?

04 Can I request deletion of my account and personal data?

05 What happens if I dispute a transaction made through DANA or GoPay?

06 Are zero77 terms updated regularly, and will I be notified?

07 Who do I contact if I believe my account was accessed without my permission?

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